EAP, employee assistance program, employee assistance programs, employement services, employee services, workplace services, subtance abuse services, certified employee assistance professional, CEAP, substance abuse professional, SAP, Department of Transportation, DOT, cost savings, medical claims costs, absenteeism, tardiness, productivity, work productivity, job performance, performance management, supervisor training, human resources, HR, human resource management, HR management, human resource consultation, assessment and referral services, A services, brief counseling services, confidential, voluntary, in-person, short-term, employees, employee family members, life problems, life coaching, counseling, stress, family, work, grief, tobacco, smoking, alcohol, drugs, marriage, divorce, depression, parent-child relationships, child abuse, spouse abuse, aging, eating disorders, financial, school, gambling, mental health, referrals, work place problems, intervention, assessment, referral, consultation, case management, case-management, HR, management, work site problems, work-site problems, harassment, conflict resolution, violence, violence in the workplace, critical incident, critical incidents, critical incident stress debriefing, CISD, critical incident stress management, CISM, criticial incident response, CIR, work performance, change, education, supervisor training, administrative services, utilization reports, meetings, employee communications, advertising, posters, brochures, wallet cards, paycheck stuffers, decreased medical claims, decreased recruitment costs